FREQUENTLY ASKED QUESTIONS

Your Questions About Morocco Answered

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General Questions

Private Driver

What do you mean by private driver?
When you book a “private tour” with www.moroccotours.org, we will send you with a full-time professional driver. This driver will be there when you arrive at the airport and is available for the entire trip. He is there to serve you! Our drivers are all licensed for tourism according to Moroccan law.
What is included with my private driver?
The cost of the private driver is all inclussive, except for his tip. Our tours cover the fuel, lodging, food, tolls, and expenses of the driver during his time with you. We do ask that you leave a tip for his services. Even on the free days, your driver will be available to serve you. we will send you the driver’s name and contact information a few days before the tour in case you must contact him for any reason.
What type of vehicles do you use?
Most of our clients use the Hyundai H1 Minivan or the Mercedes Vito minivan. These vehicles comfortably hold 6 people including lugagge and are eqipped with seat belts and air-conditioning. All of our vehicles are less than 4 years old and are kept in good condition.
Will our driver speak English?
Because the majority of our clients speak English, we have found some very good English speaking drivers who will accompany you on your tour. If you need a Spanish, French or other language, we can find someone that will be able to escort you.
Is the driver a tour guide?
There is a difference between tour guides and drivers in Morocco. Tour guides are licensed to give historical tours of Morocco…they can accompany clients into the major cities. Your driver will guide you thoughout Morocco but we will provide you with a professional tour guide in the major cities. Your driver will be your “eyes” into the culture of Morocco. If you would like, we can provide you with a professional tour guide for the entire tour, but this will have additional costs.

Payment

What is your cancellation policy?
Cancellation Policy If you must cancel your reservation, the following cancellation fees will apply:

Number of days prior to trip start / Cancellation fee per person
45+ days: US$300 non-refundable deposit
31 – 45 days: 25% of invoice total
15 – 30 days: 50% of invoice total
0-14 days: No refund

Moroccotours.org / Experience It Tours, LLC reserves the right to cancel any tour at any time if we feel that the safety of the travelers may be compromised. Very rarely, we may be forced by threatened war, riot, civil strife, terrorist activity, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control, to change or cancel your tour. This is extremely unlikely but if this situation does occur, we will offer a total refund less non-refundable payments made to the local suppliers.

To protect your travel investment, we highly recommend that you obtain CANCELLATION Insurance.
How do I secure my booking?
In order to begin the reservation process, we require a non-refundable deposit of $300 per person. Once we have received this deposit, we begin the reservations for the hotels and transportation. Once the reservations are complete, you will receive a copy of the hotel information and covered expense to verify. 45 days prior to arrival, full payment is due. After full payment is received, we send you a packet with travel information, vouchers, etc…
Which type of credit card do you accept?
We accept VSA, MASTERCARD and AMERICAN EXPRESS. You can either call your information into the US office or you can fill out our secure online form which is encrypted and delivered to us.
How do you accept payment?
We accept payment either by credit card, US Check, Paypal or bank transfer. We have found that Bank Drafts may cost the customers less to send than a bank transfer. If a customer in another country wants to send US$ to our account they can have their bank make out a draft to Experience It! Tours and mail it here. They may also be able get postal money orders made out for US$.
Do you use paypal?
We have used paypal frequently in the past. Because of their security restrictions, we deal only with clients who have established paypal account. We can send a request to you from paypal, via email, and you can release the funds to our account.